How to overcome Pertinent Conflicts
Christian and Christoph presented the Conflict Resolution Diagram (or “Evaporating Cloud”), a technique to (dis)solve conflicts. I’ve been using this technique for a while, but I still learned something new: stating the underlying assumptions in an extreme way is fun and very effective. These statements ask to be challenged.
More about the Thinking Tools in Bill Dettmer’s “The Logical Thinking Processes“. The book is quite expensive, but the tools are very clearly explained. To make it perfect, I would add more “stories”, show how the tools are used on cases, step by step.
