A few gems from the Toyota Way Fieldbook on organisational change:
“…we’re more likely to change what people think by changing what they do, rather than changing what people do by changing what they think.”
“Similarly, changing culture is not going to happen because of a classroom education process. We can teach people what is politically correct to say and sophisticated ways of saying it, but not affect deeply held values and assumptions. This is the unfortunate truth, though it might seem a lot easier to change culture en masse through an educational program than to have to remake the structure and processes of organizations in order to begin to change what people think. But Lean is not about doing what is easy. It is about doing what works. It is about confronting reality and having the confidence that we can shape the reality to achieve our goals.“
